At AltSelf, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services ("Service"). Please read this Privacy Policy carefully to understand our practices regarding your personal data.
By using AltSelf, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use the Service.
2. What Data SAM (AltSelf) Processes
We collect and process various types of information to provide and improve our AI-powered voice assistant services:
Network Information: IP address, ISP, connection type, mobile carrier
Analytics Data: Aggregated usage statistics and trends
2.7 Communication Data
Phone call logs initiated through AltSelf (not call content)
Support inquiries and correspondence with our team
Feedback and survey responses
Push notification preferences and interaction data
3. How Data is Handled
3.1 Data Collection Methods
We collect data through:
Direct Interactions: Information you provide when using voice commands, creating accounts, or configuring settings
Automated Technologies: Cookies, analytics tools, and similar technologies
Third-Party Services: Data received from integrated services (Ola, Uber, Google, Spotify, YouTube) when you authorize connections
Device Sensors: Microphone for voice input, GPS for location, etc. (with your permission)
3.2 How We Use Your Data
We use the collected information for:
Service Provision: To provide, operate, and maintain AltSelf's AI-powered features
Personalization: To understand preferences and customize your experience
AI Training: To improve our natural language processing and voice recognition accuracy
Feature Development: To develop new features and enhance existing ones
Communication: To send service-related notifications, updates, and support responses
Analytics: To analyze usage patterns and measure effectiveness
Security: To detect, prevent, and address fraud, abuse, and security issues
Legal Compliance: To comply with legal obligations and enforce our Terms
3.3 Data Storage and Retention
Storage Location: Data is stored on secure cloud servers in compliance with applicable data protection laws
Encryption: All data is encrypted both in transit (TLS 1.3+) and at rest (AES-256)
Retention Period: We retain personal data only as long as necessary for the purposes outlined in this policy
Voice Recordings: Stored for up to 90 days unless you delete them sooner
Account Data: Retained while your account is active or as needed to provide services
Analytics Data: Anonymized data may be retained for up to 2 years for analysis and improvement
3.4 Data Access Controls
Access to personal data is restricted to authorized personnel only
We use role-based access controls and multi-factor authentication
All data access is logged and monitored for security purposes
Employees sign confidentiality agreements and receive privacy training
Third-party service providers access only data necessary for their specific services
4. Voice and Text Processing Explanation
How AltSelf Processes Your Voice
AltSelf uses advanced AI and natural language processing to understand and execute your commands. Here's a transparent explanation of how your voice and text data is processed:
4.1 Voice Command Processing Flow
Voice Capture: Your voice is captured by your device's microphone when you activate AltSelf
Secure Transmission: Audio is encrypted and transmitted securely to our servers using TLS 1.3
Speech-to-Text Conversion: AI models convert your speech into written text (transcription)
Intent Recognition: Natural language processing analyzes the text to understand your intent
Command Execution: The appropriate action is taken (e.g., booking a cab, playing music, setting a reminder)
Response Generation: AltSelf generates and delivers a response to confirm the action
4.2 Natural Language Understanding (NLU)
We use machine learning models to interpret conversational, natural language
Context from previous interactions helps improve understanding and provide relevant responses
The system learns to recognize your speech patterns, accent, and preferences over time
Personal identifiable information is anonymized and aggregated when used for model training
You can review transcriptions of your voice commands in the app settings
4.3 AI Model Training
Your interaction data helps us improve AltSelf:
Anonymized voice and text data may be used to train and improve our AI models
Before data is used for training, all personally identifiable information is removed
Model training helps improve accuracy, understand accents, and support more languages
You can opt out of data usage for AI training in your privacy settings
4.4 Voice Data Control
You have full control over your voice data:
Review: View and listen to your voice recordings in the app
Delete: Delete individual recordings or all voice data at any time
Opt-Out: Choose not to store voice recordings (may reduce accuracy)
Download: Export a copy of all your voice transcriptions
Auto-Delete: Set automatic deletion after a specified period (30/60/90 days)
4.5 Text Input Processing
Text commands you type are processed similarly to voice commands but without audio recording. Text inputs are encrypted, analyzed for intent, and used to execute your requests. Text history can also be reviewed and deleted through app settings.
5. Data Usage & API Disclosure
AltSelf integrates with several third-party services to provide comprehensive functionality. Below is a complete and transparent disclosure of how your data is shared with these services:
⚠️ Important: Third-Party Data Sharing
When you use AltSelf's integrations with third-party services, your data is shared with those services to enable functionality. Each service has its own privacy policy that also governs how they handle your data.
5.1 Ola API Integration
Purpose: To facilitate cab bookings and provide ride pricing comparisons
Data Shared with Ola:
Your current location (pickup point) and destination address
Contact phone number for driver coordination and trip updates
Ride preferences (vehicle type, payment method)
Trip history and booking details for your Ola account
Approximate fare estimates and pricing information requests
How Data is Used:
To calculate estimated fares and display pricing options
To book rides on your behalf when you confirm a booking
To provide real-time ride tracking and driver details
To send booking confirmations and ride status updates
You have complete control over which services AltSelf can access:
You must explicitly authorize each integration before AltSelf can access that service
You can revoke access to any third-party service at any time through the app settings
Revoking access will prevent AltSelf from using that service but won't delete your account with the third party
We recommend reviewing the privacy policies of each service you connect to AltSelf
You can manage permissions granted to each service through your account settings with that provider
6. Security Principles
Our Commitment to Security
We implement comprehensive, industry-leading security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction.
6.1 Technical Security Measures
Encryption in Transit: All data transmitted between your device and our servers uses TLS 1.3 encryption
Encryption at Rest: All stored data is encrypted using AES-256 encryption
Vendor Management: Security assessments of all third-party service providers
Data Minimization: We collect only data necessary for providing services
6.3 Privacy by Design
Privacy considerations are integrated into all product development from the start
Default settings prioritize user privacy and data protection
Regular privacy impact assessments (PIAs) for new features
Transparent data practices with clear user controls
Anonymization and pseudonymization of data where possible
6.4 Data Breach Response
In the event of a data breach:
We will notify affected users within 72 hours of discovering the breach
We will inform relevant regulatory authorities as required by law
We will provide details about what data was affected and steps we're taking
We will offer guidance on protective measures you can take
Important: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using commercially reasonable means to protect your data.
7. Data Retention and Deletion
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Account Data: Retained while your account is active or as needed to provide services
Voice Recordings: Stored for up to 90 days unless you delete them sooner
Command History: Retained for up to 12 months for service improvement
Analytics Data: Anonymized data may be retained for up to 2 years
Legal/Compliance: Data may be retained longer if required by law or for legal proceedings
When data is no longer needed, we will securely delete or anonymize it. You can request deletion of your data at any time through the app settings or by contacting us at privacy@altself.com.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to Access: Request a copy of all personal data we hold about you
Right to Correction: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your personal data ("right to be forgotten")
Right to Data Portability: Request a copy of your data in a structured, machine-readable format
Right to Withdraw Consent: Withdraw consent for data processing where consent is the legal basis
Right to Object: Object to certain types of data processing (e.g., marketing, profiling)
Right to Restrict Processing: Request limitation on how we use your data
Right to Lodge Complaint: File a complaint with your local data protection authority
To exercise these rights:
Use the privacy controls in the AltSelf app settings
Email us at privacy@altself.com with your request
We will respond to your request within 30 days
We may need to verify your identity before processing requests
9. Data Sharing and Disclosure
We do not sell your personal data. We may share your information in the following limited circumstances:
With Your Consent: When you explicitly authorize us to share information
Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., cloud hosting, analytics)
API Partners: With services you choose to integrate (Ola, Uber, Google, Spotify, YouTube) as described in Section 5
Legal Requirements: When required by law, subpoena, court order, or government request
Safety and Protection: To protect the rights, property, or safety of AltSelf, our users, or the public
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)
Aggregated Data: Anonymized, aggregated data that cannot identify you personally may be shared for analytics and research
All third-party service providers are contractually obligated to maintain the confidentiality and security of your data and may only use it for the specific purposes we authorize.
10. Children's Privacy
AltSelf is not intended for use by children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children under 13.
If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@altself.com.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including countries that may have different data protection laws.
When we transfer personal data internationally, we ensure appropriate safeguards are in place, including:
Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions recognizing equivalent data protection standards
Data Processing Agreements with third-party processors
Compliance with applicable data protection regulations (GDPR, CCPA, etc.)
12. Third-Party Links and Services
AltSelf may contain links to third-party websites, apps, and services not operated by us. We are not responsible for the privacy practices of these third parties.
We strongly encourage you to read the privacy policies of any third-party sites or services you visit or interact with. This Privacy Policy applies only to AltSelf.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by:
Updating the "Last updated" date at the top of this page
Sending an email notification (if you have provided your email)
Displaying a prominent notice in the app
Requiring you to accept updated terms before continued use (for significant changes)
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy inquiries and requests within 30 days of receipt. For urgent security concerns, please include "URGENT" in your subject line.